Mystery Box Refund Policy

Our Mystery Boxes are pre-assembled products. Each box is carefully curated in advance and contains a random selection of items based on the selected grade (A, B, or C).

In addition to the Mystery Box, customers also receive a supplier recommendation as part of the purchase. This recommendation is provided as a service to help customers source similar products independently.

By purchasing a Mystery Box, you acknowledge and accept the following:

• Items are selected at random. Customers cannot choose or request specific products.

• Sizes are not customizable. Mystery Boxes are sold as pre-packed products, and it is not possible to select a preferred size.

For these reasons, we do not offer refunds or exchanges based on:

• Receiving items that are not your preferred size.

• Dissatisfaction with the random selection of products included in the Mystery Box.

If, in exceptional circumstances, a refund is approved, the value of the supplier recommendation service that has already been provided will be deducted from the refundable amount, as this service is delivered immediately upon purchase and cannot be returned or revoked.

If your order arrives damaged, contains the wrong product, or is incomplete, please contact our customer support within 48 hours of delivery. We will review your case and provide an appropriate solution where applicable.

This policy does not affect your statutory consumer rights. If your order arrives damaged, defective, or does not match the product description, you may be entitled to a replacement, repair, or refund in accordance with applicable consumer protection laws.

By placing an order, you agree to these terms.